You can use the service 24 Hours a day, 7 Days a week. However, please only use the service if you have a genuine maintenance problem or emergency. We will receive a copy of the engineer’s report and be able to act on the information you have provided to them, where necessary.
In order to use the service, please select the button "connect with an engineer" or scan the QR code, and put your email address in for identification purposes. You will then be asked to confirm the issue type and taken through some checks before connecting. You will be able to speak with someone in a matter of minutes to discuss and review the issue.
This service is designed to get your emergency maintenance problems dealt with quickly and efficiently. The engineer will help you to triage your issue and if possible, help you fix it under supervision. If the issue requires a physical visit, this process will cut your waiting time by providing photos and a full report of the issue to our management team, so that the physical engineer can arrive with parts and “first fix” the problem, reducing the time it will take to complete a full repair.
The video engineer is also able to dispatch a physical emergency contractor if the situation requires one when our offices are closed.
Connect with A.I Repairs Assistant
We are enhancing the way we address maintenance issues in your property. Moving forward, our advanced AI Repairs Assistant will support any new maintenance requests via our website to ensure faster issue resolution. The repairs assistant will ask some questions to help us better understand the problem, as well as offer some advice to try to resolve your issue as quickly as possible.
This AI-powered service will guide simple fixes that form part of our standard checks with you before instructing a contractor. If the issue requires a physical visit, we receive a detailed report to our management team, so the attending engineer arrives fully prepared with the necessary parts and insights, enhancing the likelihood of a “first fix” solution and minimising disruption for you.
For urgent issues, or those that may need some more oversight, the AI conversation will ask you to speak with a qualified tradesperson over video. These video calls will ensure you are safe, damage to the property is minimised, and we can gather as much information as possible for someone to fix the issue on the first visit.
For Emergency issues, it is also imperative to engage with these engineers for them to oversee an issue and determine if an out-of-hours contractor needs to visit the property.
You can use the service 24 Hours a day, 7 Days a week. However, please only use the service if you have a genuine maintenance problem. We will receive a report every time you interact with this service and be able to act on the information you have provided, where necessary.
